frequently asked questions
Q. WHERE DO YOU DELIVER?
A. Any physical address in California.
Q. DO YOU DELIVER TO A P.O. BOX?
A. No, a physical address is required in order to deliver perishables.
Q. DO I HAVE TO BE HOME IN ORDER TO RECEIVE MY MEALS?
A. No. If no one is home at the time of delivery, deliverer will leave the package outside your door. However, we recommend that you pick up your package as soon as possible to prevent thawing.
Q. DOES THE DELIVERY REQUIRE A SIGNATURE?
Q. WHEN WILL MY ORDER SHIP?
A. We ship Monday-Wednesday.
Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A. 1-2 business days from shipping day (see above).
Q. HOW MUCH DOES SHIPPING COST?
SHIPPING RATES SHIPPING CHARGE
- Orders $150+ FREE
- Orders under $150 $19
Q. WHAT IS THE BEST WAY TO STORE THE MEALS?
A. Meals should be stored in the freezer. If placed in the refrigerator, then meals must be eaten within 5 days.
Q. HOW WILL MY ORDER ARRIVE?
A. Your order will arrive in an insulated shipping container and shipped with dry ice to keep your meals frozen.
Q. DRY ICE INFORMATION
A. All products are shipped with dry ice. Each shipment is packed with just enough dry ice to disappear before you open your package; but if you open your package to find pieces of dry ice still remaining, don't touch the dry ice. Leave it in the box and put the box outside or in a garage so that the dry ice can naturally dissipate. Ensure that children or pets will not be able to access the box. Do not attempt to seal the dry ice off in a jar or container, as it may cause harm. Please carefully read the dry ice warning instructions, which are included in every package. We will not be held liable for any damage caused by improper handling of dry ice material.
Q. IS YOUR PACKAGING RECYCLABLE?
A. Our meals are packed in 100% BPA-Free, compostable trays.
Q. WHERE DO I FIND INGREDIENT AND NUTRITIONAL INFORMATION?
A. All nutritional information can be found on the label of your meal, and on each product's description within our website.
Q. I HAVE FOOD ALLERGIES. HOW DO I KNOW IF I CAN EAT YOUR PRODUCTS?
A. All of our products are not made with any top 8 allergen ingredients including gluten(wheat), soy, peanuts, tree nuts (except coconut), fish, shellfish, dairy, eggs. At Lily Lunch Box we take every precaution to ensure that cross contamination of ingredients does not occur in our production facility, but please be aware that our meals are produced in shared facility. We use our own cooking utensils, pots, pans. ect. but the facility itself is not free of certain allergens.
Q. ARE ALL OF YOUR PRODUCTS GLUTEN-FREE?
A. Yes. Please see note above.
Q. ARE YOUR MEALS MADE WITH ORGANIC INGREDIENTS?
A. We use about 95% organic ingredients. Our nutritional yeast is natural, but not organic. We are not USDA certified organic (yet!).
Q. DO YOUR MEALS HAVE PRESERVATIVES?
A. No, we do not add any preservatives to our meals.
Q. WHERE ARE THE COOKING INSTRUCTIONS FOR EACH MEAL?
A. You can find the heating instructions on every package of our meals. Microwave or oven.
Q. WHAT IF I HAVE A QUESTION ABOUT MY BILL?
A. If you have any questions, please Contact Us.
Q. Who started Lily Lunch Box?
A. Read the story of our founder Here.